- 1. Are you insured?
Yes, we are fully insured for your protection!
- 2. How do you become certified? Is every cleaning company certified?
Every technician employed by The Cleaning Solution has been certified through the Institute of Inspction, Cleaning and Restoration Certification (IICRC) program. Each specific certification consists of classroom education and hands-on workshops, followed by a lengthy certification exam. Each certification program provides its students with specific industry standards, in-depth knowledge and special stain treatments.
- 3. What is your carpet cleaning process?
The Cleaning Solution carpet cleaning service is not only five thorough steps, but also recommended by I.I.C.R.C. professionals.
(1.) Pre-treatment, using our strongest cleaning agent to break down dirt and other soils
(2.) Agitation of the pre-treatment, this step acts as a cleaning catalyst
(3.) Steam Extraction, our truck mounted system offers a deep, thorough cleaning of your carpets and rugs
(4.) Stain treatments, sometimes certain stains don’t come out during the first three steps. That is when special stain treatments are necessary; any stains from red dye to rust to gum require a special treatment. Essentially, all of our treatments are job specific!
(5.) Quick Drying, using specialized drying techniques, your carpets will be dry within hours, not days!
- 4. How do I take care of my carpets in between cleanings?
There are several preventative measures you can take to avoid or slow down carpet wear. Vacuuming can reduce the amount of loose soil within your carpets by up to 79%. Welcome mats are also very helpful, comparable to a spider web for dirt and other contaminants!/span>
- 5. Will your upholstery cleaning damage my furniture?
Absolutely not! We use only the highest recommended methods to clean your couch, chairs and love seats. With our I.I.C.R.C. education, low moisture cleaning tools, and “furniture safe” cleaning products, we guarantee a beautiful result with no damage!
- 6. How often should I have my carpets cleaned?
Although it is very hard to generalize all types of households, carpet manufacturers recommend having your carpets cleaned every 12 to 18 months to keep your warranty (check with your manufacturer). However, if you have kids and/or pets constantly running through the house, you may want to consider cleaning sooner to keep your carpets’ beauty
- 7. Do you guarantee your work?
Indeed we do, we offer 100% satisfaction, with a money back promise to you. If you aren’t completely satisfied, neither are we!
- 8. Are your services safe?
We use only the safest products available today, not only safe for your carpets, furniture and tile, but also for your family members. We do not use chemicals, we use safe solutions with a water base to reduce allergic reactions such as hives and rashes. If you have any sensitivities that your family may have, please contact us with any questions
- 9. Do you have references?
Absolutely, if you would like to talk to or contact any references, we would be more than happy to provide you with them!
- 10. How fast should I expect my carpets to dry?
Using our fast drying techniques taught through our certification programs, we have a drying time of two to six hours for your convenience/span>
- 11. Where are your service areas?
We have done business all over the Pittsburgh Area including Baldwin (15234), Upper St. Clair (15241), Mt. Lebanon (15228), Monroeville (15146), Fox Chapel (15238), Greensburg (15601), New Kensington (15068), Murrysville (15668), Oakmont (15139) and many more! If you’re unsure if we service your area, please give us a call!
We at The Cleaning Solution pledge to be your source for the answers to all your questions! If your question is not here, please, feel free to come to us!
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